Vacancies

PRINCIPAL RESPONSIBILITIES

Marketing and Communications

• Working collaboratively with managers, develop contemporary marketing collateral and campaigns designed to position the SHI brand as a Centre of Excellence in skin health

• Develop communication strategies to engage members and medical staff to actively contribute to and support our treatment, education, and research services

• Develop marketing and communication plans to reach a wide audience, including supporters and sponsors, patients, media, and the public

• Actively seek media opportunities and prepare media briefings as required

• Work collaboratively with the education team to produce and edit educational products

• Work alongside the Partnership Manager to increase partnership development, support, and participation

• Collaborate with all managers to produce and publish the Annual Report

• Coordinate the content, print and quality of SHI products and services brochures

• Provide accurate and timely advice and reporting against the SHI strategy and Marketing Plan to the Leadership Team regarding activities, projects, and any business cases

Digital Marketing and Communications

• Develop best practice strategies to drive traffic to the website, portals and other SHI digital platforms

• Develop and manage digital and social media activities to increase audience numbers and reach new demographics and markets

• Work with managers to gain content to produce an engaging quarterly Staff Newsletter.

Membership and Engagement

• Develop a Member Strategy aligned to the SHI’s Purposes and Rules

• Establish and maintain relationships with current and future members to increase their engagement in, and support of the core services in treatment, education and research

• Work with managers to gain content to produce a quarterly Membership Newsletter

• Maintain a Member Register, reporting on this as requested/required

• Establish and maintain relationships with external stakeholders and strategic partners which result in mutual benefit.

Revenue Raising

• Liaise with managers and identified staff to maximise revenue from existing and potential revenue-generating activities, including philanthropy and government granting

• Manage a small team, providing inspiration and innovation for income generating programs including: pharmaceutical and corporate partnerships, individual giving, workplace giving, fundraising events, major donors and bequests and special events

• Secure current fundraising partners and build their engagement and propensity to support the SHI

• Actively lead the identification, development and nurturing of new contacts and relationships to grow new leads for corporate/commercial sponsorship, strategic partnerships and product endorsements, innovative fundraising activities and partnerships

• Set and achieve stretch income growth targets

• Deliver ongoing and sustainable growth in areas such as individual giving, corporate partnerships, government support and philanthropy

• Work with the fundraising and finance team to ensure income budgets are monitored and achieved, expenses are reviewed regularly for efficiencies and savings and steady constant improvement of program return on investment

Management

• Oversee the recruitment, performance, and development of the MarComms, Partnerships and Fundraising team

• Lead collaboration across the organisation to ensure that staff and members can engage with SHI’s fundraising activities

• Liaise with finance to manage relevant budget, forecasting and contributing to the annual budget and reporting process

• Identify, mitigate and manage any MarComms and other risks

• Participate in SHI activities and undertake any other duties, opportunities, and representations as required by the Director, Education & Engagement to support the strategic directions of the SHI.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE

• Formal qualifications in a relevant discipline, such as Bachelor in Business Marketing

• Significant record of achievement in a MarComms or fundraising management role, with thorough understanding and demonstrated ability in all aspects of marketing including: prospecting for new customers, account management, presentation of solutions and closing the deal

• Demonstratable experience in driving revenue streams and stakeholder engagement

• Demonstrated ability to market across all levels of stakeholder groups using a consultative business approach to strategically link and align SHI’s vision with other’s business mission, goals and objectives to ensure compatibility and mutual value

• Effective written and verbal communication skills, with a keen sense of detail and accuracy, and a developed graphic design eye

• Ability to organise self and others to deliver operational goals

• Strong presentation skills, with ability to develop and present top quality collateral for marketing and fundraising engagement purposes

• Demonstrated ability to understand the client's business environment and market conditions to develop business development plans that will positively impact SHI's overall business strategy

• Ability to manage, motivate and develop a diverse group of staff

• Communication skills – a collaborative and open communication style with excellent writing skills. Strong interpersonal and influencing capabilities and able to promote highly effective and functional internal and external partnerships

• Analytical – well developed analytical skills and proven ability of setting/achieving strategic objectives.

Applicants should apply through the link below.

APPLY NOW  

Organisational Accountabilities

The Skin Health Institute is committed to the health, safety and wellbeing of its staff. SHI and its staff must comply with a range of statutory requirements, including equal opportunity, occupational health and safety, privacy and trade practice. SHI also expects staff to comply with its policy and procedures, which relate to statutory requirements and our ways of working.

Appointees are accountable for completing training on these matters and ensuring their knowledge and the knowledge of their staff is up to date.

KEY ACCOUNTABILITIES

Operational / clinical quality and safety 

The following responsibilities/accountabilities deliver our National Standards. Refer to the Clinical Governance Framework for more information.

Patient Care 

• Coordinate the making and confirmation of patient appointments with relevant staff.
• Ensure that Reception provides the highest standard of service to the nurses and doctors while undertaking patient services and procedures at SHI.
• Maintain confidentiality with respect to all areas of operation.
• Exercise discretion in dealings with all employees.
• Ensure that the patient privacy and confidentiality is met through the correct storage of the medical record and adhering to SHI policies re the release to outside sources of any information from the patient record.
• Treat all information obtained in the course of duties concerning patients, staff and visitors as well as sensitive issues as confidential.
• Ensure that quality customer service is a primary objective of all reception staff.
• Coordinate patients upon arrival, manage waiting room comfort and supervise payments upon completion of services.

Management 

• Coordinate overall program delivery ensuring services are client centered and of high clinical and service quality.
• Lead the development and implementation of strategies that supports the organisation’s strategic plan, organisational priorities, and guiding principles.
• Provide support and advice to the Director, Clinical Services and key stakeholders on key issues.
• Lead and manage the administrative team to ensure we are pursuing excellence and performance improvement in quality and safety, patient outcomes, patient satisfaction and employee engagement.
• Be involved in the development and operationalising the strategic direction for high quality of care.
• Support employees and develop systems plus measurements to ensure quality of care for each patient.
• Be responsible for quality of service in the administrative department.

Financial Management 

• Initiate and implement actions to improve the financial effectiveness of the practice.
• Ensure efficient management of budget.
• Maintain and reconcile Health Fund claims, ensuring item number for each health fund usage.
• Coordinate accounts receivable and payable and maintain debt prevention activities.
• Follow-up unpaid or outstanding accounts for the first 90 days then refer any bad debts to Finance to manage.
• Oversee the production of patient invoices from the consultant’s instructions and ensure collection of same day fees.

People

• Participate and cooperate in consultative processes to improve health and safety.
• Observe safe working practices and as far as you are able, protect your own and others’ health and safety.
• Manage employees through effective recruitment, retention recognition and development strategies, ensuring there are effective consultation and communication processes in place.
• Monitor the operations and continuous improvement of the SHI Occupational Health and Safety Management System within area of responsibility and provide a safe and positive workplace.
• Provide leadership and support for direct reports, appraise their performance, ensure employee complete required training and are provided with professional training and development opportunities.
• Complete all necessary personal training and professional development requirements. 

Roster Management

• Prepare, coordinate and manage the roster, in consultation with the Director, Clinical Services, to meet every operational need while giving early notice and fair consideration to each staff member.
• Ensure administrative/medical record staff timesheets are completed correctly and approved each pay fortnight.
• Ensure staff are productive and efficient in all areas, including Administration, Reception and Day Surgery. 

Key Relationships 

KEY SELECTION CRITERIA (QUALIFICATIONS, KNOWLEDGE, SKILLS, EXPERIENCE)

Essential:

• At least three years of similar Customer Service management experience
• Detailed understanding of Medicare Benefits Schedule
• Demonstrated expertise in invoicing, patient billing and handling of cash and eftpos
• Working knowledge of Health Fund Agreements, their implementation and ongoing management
• Experience with Customer Service Standards
• Effective communication and interpersonal skills
• Working knowledge of Windows -based software systems (e.g Word and Excel)

Desirable:

• Previous experience with ZedMed          
• Understanding or experience in NSHQS accreditation and standards

Qualifications:

• Certificate III in Business Administration or Certificate III in Health Administration.

Health, Safety and Wellbeing

The Skin Health Institute is committed to the health, safety and wellbeing of its staff. SHI and its staff must comply with a range of statutory requirements, including COVID immunisation, equal opportunity, occupational health and safety, privacy and trade practice. SHI also expects staff to comply with its policy and procedures, which relate to statutory requirements and our ways of working.

Appointees are accountable for completing training on these matters and ensuring their knowledge and the knowledge of their staff is up to date.

Confidentiality

This position deals with a wide range of tasks. Confidentiality and sensitive handling of information are both strong features of this role, as is the ability to be flexible and adaptable. You are required to abide by the policies and procedures of the Skin Health Institute.

Clinical Governance Framework 

All employees have a responsibility to deliver safe, timely, effective, and person-centred care by:

• Fulfilling roles and responsibilities as outlined in the Clinical Governance Framework
• Acting in accordance with all safety, quality and improvement policies and procedures
• Identifying and reporting risks in a proactive way to minimize and mitigate risk across the organization
• Working in partnership with consumers and patients and where applicable carers and families
• Complying with all relevant standards and legislative requirements
• Complying with all clinical and/or competency standards and requirements and ensuring you operate within your scope of practice and seek help when needed.

Equal Opportunity Employer

The SHI is an equal opportunity employer.

We are proud to be a workplace that champions diversity and we are committed to creating an inclusive environment for all people. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day.

Principal Responsibilities

• Organise and coordinate the day-to-day duties as Admin services at the Institute
• Monitor clinical activity, including arrivals, delays, billings, waiting room, etc.
• Make and generate patient appointments and letters.
• Manage daily incoming and outgoing mail, email, and faxes
• Prepare to bank and reconcile.
• Medicare /DVA batching, ensure billing and electronic submission of batches are correct.
• Medicare /DVA reconciliation and appropriate follow-up on short paid/unpaid claims.
• Advise patients on credit and billing policies, issue receipts, and invoices; process payments

Qualifications and Position Requirements

• High-level computer literacy
•  Minimum 2 years of experience in a similar role

Enquiries should be sent through to Nicole Evans - [email protected]