Dialog Box

Skin Health Institute



Business Line: Management

Reports to: Director Education and Engagement

The position can be part-time or full-time (4-5 days per week).

The purpose of this document is to outline, in general terms, the duties and responsibilities of this role. They should not be interpreted as being comprehensive or all inclusive.

Primary Purpose

Reporting to the Director Education and Engagement and working closely with the Leadership Team, the Marketing Manager (MM) is responsible for developing marketing and communication initiatives and programs that engage members, stakeholders, and the broader community. The MM will lead a small team and collaborate with all managers to identify, develop, implement, and support a comprehensive marketing program, including internal and external communications, campaigns, and fundraising activities to increase brand and skin health awareness and revenue in line with the Skin Health Institute’s (SHI) strategic plan.


Marketing and Communications

• Working collaboratively with managers, develop contemporary marketing collateral and campaigns designed to position the SHI brand as a Centre of Excellence in skin health

• Develop communication strategies to engage members and medical staff to actively contribute to and support our treatment, education, and research services

• Develop marketing and communication plans to reach a wide audience, including supporters and sponsors, patients, media, and the public

• Actively seek media opportunities and prepare media briefings as required

• Work collaboratively with the education team to produce and edit educational products

• Work alongside the Partnership Manager to increase partnership development, support, and participation

• Collaborate with all managers to produce and publish the Annual Report

• Coordinate the content, print and quality of SHI products and services brochures

• Provide accurate and timely advice and reporting against the SHI strategy and Marketing Plan to the Leadership Team regarding activities, projects, and any business cases

Digital Marketing and Communications

• Develop best practice strategies to drive traffic to the website, portals and other SHI digital platforms

• Develop and manage digital and social media activities to increase audience numbers and reach new demographics and markets

• Work with managers to gain content to produce an engaging quarterly Staff Newsletter.

Membership and Engagement

• Develop a Member Strategy aligned to the SHI’s Purposes and Rules

• Establish and maintain relationships with current and future members to increase their engagement in, and support of the core services in treatment, education and research

• Work with managers to gain content to produce a quarterly Membership Newsletter

• Maintain a Member Register, reporting on this as requested/required

• Establish and maintain relationships with external stakeholders and strategic partners which result in mutual benefit.

Revenue Raising

• Liaise with managers and identified staff to maximise revenue from existing and potential revenue-generating activities, including philanthropy and government granting

• Manage a small team, providing inspiration and innovation for income generating programs including: pharmaceutical and corporate partnerships, individual giving, workplace giving, fundraising events, major donors and bequests and special events

• Secure current fundraising partners and build their engagement and propensity to support the SHI

• Actively lead the identification, development and nurturing of new contacts and relationships to grow new leads for corporate/commercial sponsorship, strategic partnerships and product endorsements, innovative fundraising activities and partnerships

• Set and achieve stretch income growth targets

• Deliver ongoing and sustainable growth in areas such as individual giving, corporate partnerships, government support and philanthropy

• Work with the fundraising and finance team to ensure income budgets are monitored and achieved, expenses are reviewed regularly for efficiencies and savings and steady constant improvement of program return on investment


• Oversee the recruitment, performance, and development of the MarComms, Partnerships and Fundraising team

• Lead collaboration across the organisation to ensure that staff and members can engage with SHI’s fundraising activities

• Liaise with finance to manage relevant budget, forecasting and contributing to the annual budget and reporting process

• Identify, mitigate and manage any MarComms and other risks

• Participate in SHI activities and undertake any other duties, opportunities, and representations as required by the Director, Education & Engagement to support the strategic directions of the SHI.



• Formal qualifications in a relevant discipline, such as Bachelor in Business Marketing

• Significant record of achievement in a MarComms or fundraising management role, with thorough understanding and demonstrated ability in all aspects of marketing including: prospecting for new customers, account management, presentation of solutions and closing the deal

• Demonstratable experience in driving revenue streams and stakeholder engagement

• Demonstrated ability to market across all levels of stakeholder groups using a consultative business approach to strategically link and align SHI’s vision with other’s business mission, goals and objectives to ensure compatibility and mutual value

• Effective written and verbal communication skills, with a keen sense of detail and accuracy, and a developed graphic design eye

• Ability to organise self and others to deliver operational goals

• Strong presentation skills, with ability to develop and present top quality collateral for marketing and fundraising engagement purposes

• Demonstrated ability to understand the client's business environment and market conditions to develop business development plans that will positively impact SHI's overall business strategy

• Ability to manage, motivate and develop a diverse group of staff

• Communication skills – a collaborative and open communication style with excellent writing skills. Strong interpersonal and influencing capabilities and able to promote highly effective and functional internal and external partnerships

• Analytical – well developed analytical skills and proven ability of setting/achieving strategic objectives.

Applicants should apply through the link below.


Practice Manager

Business Line: Clinical Services 

Reports to: Director of Clinical Services

Enterprise Agreement: if applicable

Employment type: one year fixed-term with possibility to extend.

FTE: Full-time

The purpose of this document is to outline, in general terms, the duties and responsibilities of this role. They should not be interpreted as being comprehensive or all inclusive.

Position Purpose

The primary purpose of the Practice Manager is to lead the delivery of superior clinical patient services, by optimising patient appointment bookings, providing quality administration and invoicing, validating patient and consulting fees and ensuring effective and efficient systems, processes and staffing.  The role supports the implementation and conduct of audits of these processes and the administration of claims on the Health Funds.

Organisational Accountabilities

The Skin Health Institute is committed to the health, safety and wellbeing of its staff. SHI and its staff must comply with a range of statutory requirements, including equal opportunity, occupational health and safety, privacy and trade practice. SHI also expects staff to comply with its policy and procedures, which relate to statutory requirements and our ways of working.

Appointees are accountable for completing training on these matters and ensuring their knowledge and the knowledge of their staff is up to date.


Operational / clinical quality and safety 

The following responsibilities/accountabilities deliver our National Standards. Refer to the Clinical Governance Framework for more information.

Patient Care 

  • Coordinate the making and confirmation of patient appointments with relevant staff.
  • Ensure that Reception provides the highest standard of service to the nurses and doctors while undertaking patient services and procedures at SHI.
  • Maintain confidentiality with respect to all areas of operation.
  • Exercise discretion in dealings with all employees.
  • Ensure that the patient privacy and confidentiality is met through the correct storage of the medical record and adhering to SHI policies re the release to outside sources of any information from the patient record.
  • Treat all information obtained in the course of duties concerning patients, staff and visitors as well as sensitive issues as confidential.
  • Ensure that quality customer service is a primary objective of all reception staff.
  • Coordinate patients upon arrival, manage waiting room comfort and supervise payments upon completion of services.


  • Coordinate overall program delivery ensuring services are client centered and of high clinical and service quality.
  • Lead the development and implementation of strategies that supports the organisation’s strategic plan, organisational priorities, and guiding principles.
  • Provide support and advice to the Director, Clinical Services and key stakeholders on key issues.
  • Lead and manage the administrative team to ensure we are pursuing excellence and performance improvement in quality and safety, patient outcomes, patient satisfaction and employee engagement.
  • Be involved in the development and operationalising the strategic direction for high quality of care.
  • Support employees and develop systems plus measurements to ensure quality of care for each patient.
  • Be responsible for quality of service in the administrative department.

Financial Management 

  • Initiate and implement actions to improve the financial effectiveness of the practice.
  • Ensure efficient management of budget.
  • Maintain and reconcile Health Fund claims, ensuring item number for each health fund usage.
  • Coordinate accounts receivable and payable and maintain debt prevention activities.
  • Follow-up unpaid or outstanding accounts for the first 90 days then refer any bad debts to Finance to manage.
  • Oversee the production of patient invoices from the consultant’s instructions and ensure collection of same day fees.


  • Participate and cooperate in consultative processes to improve health and safety.
  • Observe safe working practices and as far as you are able, protect your own and others’ health and safety.
  • Manage employees through effective recruitment, retention recognition and development strategies, ensuring there are effective consultation and communication processes in place.
  • Monitor the operations and continuous improvement of the SHI Occupational Health and Safety Management System within area of responsibility and provide a safe and positive workplace.
  • Provide leadership and support for direct reports, appraise their performance, ensure employee complete required training and are provided with professional training and development opportunities.
  • Complete all necessary personal training and professional development requirements. 

Roster Management

  • Prepare, coordinate and manage the roster, in consultation with the Director, Clinical Services, to meet every operational need while giving early notice and fair consideration to each staff member.
  • Ensure administrative/medical record staff timesheets are completed correctly and approved each pay fortnight.
  • Ensure staff are productive and efficient in all areas, including Administration, Reception and Day Surgery. 

Key Relationships 



Director, Clinical Services  

Financial Controller

Medical /Surgical Consultants

All patient-facing staff

MOHs Scientists

Clinical Trials


Allied Health and other Health Care Workers

Health Funds



  • At least three years of similar Customer Service management experience
  • Detailed understanding of Medicare Benefits Schedule
  • Demonstrated expertise in invoicing, patient billing and handling of cash and eftpos
  • Working knowledge of Health Fund Agreements, their implementation and ongoing management
  • Experience with Customer Service Standards
  • Effective communication and interpersonal skills
  • Working knowledge of Windows -based software systems (e.g Word and Excel)


  • Previous experience with ZedMed          
  • Understanding or experience in NSHQS accreditation and standards


  • Certificate III in Business Administration or Certificate III in Health Administration.

Health, Safety and Wellbeing

The Skin Health Institute is committed to the health, safety and wellbeing of its staff. SHI and its staff must comply with a range of statutory requirements, including COVID immunisation, equal opportunity, occupational health and safety, privacy and trade practice. SHI also expects staff to comply with its policy and procedures, which relate to statutory requirements and our ways of working.

Appointees are accountable for completing training on these matters and ensuring their knowledge and the knowledge of their staff is up to date.


This position deals with a wide range of tasks. Confidentiality and sensitive handling of information are both strong features of this role, as is the ability to be flexible and adaptable. You are required to abide by the policies and procedures of the Skin Health Institute.

Clinical Governance Framework 

All employees have a responsibility to deliver safe, timely, effective, and person-centred care by:

  • Fulfilling roles and responsibilities as outlined in the Clinical Governance Framework
  • Acting in accordance with all safety, quality and improvement policies and procedures
  • Identifying and reporting risks in a proactive way to minimize and mitigate risk across the organization
  • Working in partnership with consumers and patients and where applicable carers and families
  • Complying with all relevant standards and legislative requirements
  • Complying with all clinical and/or competency standards and requirements and ensuring you operate within your scope of practice and seek help when needed.

Equal Opportunity Employer

The SHI is an equal opportunity employer.

We are proud to be a workplace that champions diversity and we are committed to creating an inclusive environment for all people. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day.

Full-time/Part-time Administrative Assistant

Hours: 38 per week

Reports to: Customer Service Manager.


We are seeking a full-time administrator to be an integral part of the Administration team at Skin Health Institute. The purpose of this role is to meet and exceed patient and customer expectations in an efficient and professional manner. Reporting to the Customer Services Manager, the Administrator will enhance the effectiveness of the patients and the Customer Services Team by acting as a key link in the relationship between the institute and its internal and external customers.

Principal Responsibilities
  • Organise and coordinate the day-to-day duties as Admin services at the Institute
  • Monitor clinical activity, including arrivals, delays, billings, waiting room, etc.
  • Make and generate patient appointments and letters.
  • Manage daily incoming and outgoing mail, email, and faxes
  • Prepare to bank and reconcile.
  • Medicare /DVA batching, ensure billing and electronic submission of batches are correct.
  • Medicare /DVA reconciliation and appropriate follow-up on short paid/unpaid claims.
  • Advise patients on credit and billing policies, issue receipts, and invoices; process payments

Qualifications and Position Requirements

  • High-level computer literacy
  •  Minimum 2 years of experience in a similar role

Enquiries should be sent through to Nicole Evans - [email protected]


We have a number of Research Fellow positions open. 

Applicants should send their CV to A/Prof Rosemary Nixon AM by midnight, Friday 26 August.

Interviews will be held from 5pm on Monday 5 September.

Trials Resident (full time)

This is our only full-time position. The successful applicant is based in the Trials Department and is involved with the day-to-day running of clinical trials. This position involves:

  • assessing patients’ suitability for trials
  • clinical consultations
  • assessing response to treatment 
  • and dealing with side effects or complications of therapy. 

The position is supervised by A/Prof Peter Foley. It may involve participating in (paid) overseas investigator meetings with pharmaceutical companies. In past years, those selected for this role have also been thought to have a good chance of obtaining a dermatology job. In recent years, most incumbents have been successful in subsequently attaining a registrar position. The salary is commensurate with an HMO wage.

Applicants should send their CV to A/Prof Rosemary Nixon AM

Occupational Dermatology Research and Education Centre Research Fellow position (part-time)


The Occupational Dermatology Research and Education Centre (ODREC) was established in 2001 at the Skin Health Institute; our interest lies in occupational contact dermatitis. A/Prof Rosemary Nixon AM, Director of ODREC, has mentored a number of research fellows, starting in 2000 at Monash Medical Centre. 

The successful applicant will attend the Occupational Dermatology Clinic, a patch testing clinic held on Monday, Wednesday and Friday mornings of the same week. The clinic is held approximately monthly and is usually staffed by A/Prof Nixon and/or dermatologists Dr Jenny Cahill and/or Dr Adriene Lee. Research fellows will be involved in following up details of exposures from workplaces, particularly tracking down material safety data sheets and obtaining information from workplaces. When no clinics are being held, research fellows participate in research projects. Our web-based database Patchcams has all our clinic data from 1993 and is very useful for research projects.

This position would be of interest to those who like medical, rather than surgical, dermatology.  

Applicants should send their CV to A/Prof Rosemary Nixon AM

Transplant Clinic Research Fellow (part-time)

Ideally Monday/Wednesdays/Fridays (must include Wednesdays)

The Transplant Clinic Research Fellow works closely with A/Prof Alvin Chong, whose area of interest is skin cancers in immunosuppressed transplant patients. He is also very interested in dermatology education and has established a very successful and innovative podcast, Spot Diagnosis. The Transplant team runs a clinic on Wednesday mornings and also has a database, facilitating publications. Other responsibilities of this position include assisting with GP workshops and contributing to a Skin Education Library by creating videos of surgical techniques, etc. There is also the opportunity of publishing with A/Prof Chong and with some of the other dermatologists at the SHI, including the ODREC team and A/Prof Peter Foley.

Applicants should send their CV to A/Prof Rosemary Nixon AM

Other dermatology projects

There is the potential to assist with other research projects: these may or may not be funded. It may be possible to attend the Institute for one half-day a week to work in a particular clinic or with a dermatologist at the Institute. More information will be available about these projects by the time of the interviews.

Selection for other jobs

Over the years we have developed an organised selection process, and are often asked to select candidates for positions at other hospitals. Please note that we don’t select for positions at Royal Melbourne Hospital, Victorian Melanoma Service or Sinclair Dermatology. At this stage, we expect to be selecting the Royal Women's Hospital Vulval Clinic Research Fellow for 2022.