Dialog Box

Skin Health Institute


In order to prevent the spread of COVID-19, the Institute has implemented all Department of Health directions and, at the request of Minister Greg Hunt, we remain open. We are, however, restricting our face to face contact with patients and, where possible, have implemented Telehealth appointments. This is to ensure the safety of our patients and our staff.

If you have any questions and would like to speak with one of our staff, please call us on (03) 9623 9400.

Making A video Call

It’s recommended that you do a Test Call at least one day before your appointment.

To make a Test Call:
To make a Video Call:
  • Open the web browser recommended for your device.
  • Visit https://vcc.healthdirect.org.au/t/skinhealthinstitute/join
  • Click Start Video Call. Follow the instructions and take note of the advice.
  • You will then be taken to a virtual waiting area. A Skin Health Institute staff member will be with you shortly.

What happens during a telehealth appointment?

A telehealth appointment is just like a face-to-face appointment. Your dermatologist will talk with you about care and treatment options. Family members and carers are welcome to join the call with you. 

What do I need to make a video call?

  • A good Internet connection
  • A private, well-lit area where you will not be disturbed
  • Either:
    • A desktop/laptop Windows or Mac computer with Google Chrome web browser
    • An Android tablet/smartphone with Google Chrome web browser
    • An iOS device (e.g. iPhone or iPad) with Safari web browser
  • Web camera, speakers and microphone (these are usually built into laptops and smartphones)

Is it secure?

Video calls are secure; your privacy is protected. You have your own private video room that only authorized clinicians can enter. 

How much does a video call cost?

The video call is free (except for your internet usage). However, the regular costs – if any – of a medical consultation still apply. 

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you. A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition (230MB on a mobile device and 450MB on a PC for a 20-minute call).

Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call. 

Data use increases when there are more than two participants in the call. 

How long will my appointment take?

Unfortunately, our clinics will sometimes run overtime, and sometimes appointments can take over an hour. Waiting times will be similar to attending a clinic in person.